In his preface to Don Quixote, Miguel de Cervantes tells us: “Do but take care to express yourself in a plain, easy manner, in well-chosen, significant and decent terms, and to give a harmonious and pleasing turn to your periods: study to explain your thoughts, and set them in the truest light, laboring as much as possible, not to leave them dark nor intricate, but clear and intelligible.”
Data center managers would do well to give this advice to their staff. If their technically gifted employees can’t listen and communicate well or can’t see and have some understanding of the larger environment in which they work, their managers shouldn’t be surprised to find them tilting at windmills.
My recent column in DCM magazine discuss how data center managers can screen candidates for critical "soft skills."
